- General
1.1. These terms and conditions constitute a legally binding agreement made between you and JLew HQ Ltd, trading as JLew HQ (“JLew HQ”, “we”, “us” or “our”) in respect of a booking made by you, and attendance by you, in relation to our ADHD self-development weekender.
1.2. By accessing the JLEW HQ site and/or booking an JLEW HQ Service, you agree that you have read, understood and agree to be bound by the Terms and Conditions contained herein.
1.3. By using JLEW HQ Services, you agree that none of JLEW HQ, its directors, officers and employees is liable for any decisions you make based on any of our services or guidance, and any consequences as a result are your own. Under no circumstances can you hold JLEW HQ liable for any actions you take, nor can you hold us or any of our employees, directors, offices or agents liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials, or techniques used or provided.
1.4. You acknowledge and agree that JLEW HQ Services and all information provided on our website, in consultations and in any other form, in no way constitute, or act as a substitute for the advice of a registered medical professional (including, without limitation, a psychologist, psychiatrist or counsellor).
1.5. Results from JLEW HQ Services are the sole responsibility of the client and are not guaranteed.
- Cancellation/Refund policy
Client Cancellation
2.1 For the self-development weekend, we can operate based on minimum attendance requirements, engaging and compensating suppliers in advance. Due to our own necessity of locking in suppliers before the event based on participant bookings, refunds are only available if there is a waitlist, and a replacement attendee can take your place. in which case charges borne from the booking due to other parties will apply as per 3.2. JLEW HQ may, at its sole discretion, provide you with a credit note which can be used towards coaching sessions, another programme, or a JLEW HQ retreat.
2.2 Prior to calculating any credit payable to you, any amounts paid in the form of credit card fees, bank charges or any other non-refundable fees or expenses are deducted from the total amount you have paid.
Cancellation by JLEW HQ
2.3. In the unlikely circumstance that JLEW HQ must cancel the self-development weekend for any reason, you can elect to receive a credit note for the full amount paid by you at the time of cancellation or a full refund.
Credit Notes
2.4 Credit notes are valid for 2 years from the date of issue and can be used during that validity period as payment towards JLEW HQ services, programmes, or retreats.
2.5 There is no refund or any other remedy for any unused portion of an expired credit note.
2.6 We may, at our sole discretion, extend the validity of credit notes for a longer period but shall not be under any obligation to do so and shall not be under any obligation to provide reasons for not doing so.
- Transfers
3.1. You may transfer any session or programme purchased to another person, provided that you first give written notice to JLEW HQ of all relevant details required by JLEW HQ of the person to whom you wish to transfer your JLEW HQ services.
- Participant Conduct
4.1. Respectful Behaviour: Attendees are expected to treat fellow participants, organisers, and staff with respect and courtesy at all times. Any form of harassment, discrimination, or disruptive behaviour will not be tolerated.
4.2. Inclusivity: The event is open to individuals from diverse backgrounds and beliefs. Attendees are encouraged to embrace and appreciate this diversity and refrain from any actions or statements that may marginalise or offend others.
4.3. Privacy and Consent: Attendees must respect the privacy and personal boundaries of others. Always seek explicit consent before taking photos, sharing personal information, or engaging in any physical contact.
4.4. Compliance with Local Laws: Attendees are expected to comply with all local laws and regulations. Any illegal activities will result in immediate expulsion from the event.
4.5. Alcohol and Substance Use: Given the nature of deep learning, this will be an alcalcohol-freeent. The use of illegal substances is strictly prohibited.
4.6. Quiet Hours: Respect designated quiet hours between 9pm – 6am to ensure a peaceful and restful environment for all participants.
4.7. Non-Discrimination: Discrimination on the basis of race, gender, religion, nationality, sexual orientation, disability, or any other characteristic is strictly prohibited.
4.8. Safety: Attendees are responsible for their personal safety. Follow event guidelines, be mindful of your surroundings, and report any safety concerns to event organisers.
4.9. Event Changes: Event organisers reserve the right to make changes to the schedule, activities, or other aspects of the retreat. Attendees will be notified of any significant changes in a timely manner.
4.10. Termination of Participation: Event organisers reserve the right to terminate the participation of any attendee who violates these terms and conditions or engages in disruptive or unsafe behaviour. No refunds will be provided in such cases.
4.11. Code of Conduct Acknowledgment: Attendees may be required to acknowledge their acceptance of these terms and conditions before participating in the event.
It’s important to create a safe and welcoming environment for all attendees, and these terms and conditions can help set clear expectations for respectful conduct during the retreat.
- Disclaimer/Liability
5.1. All JLEW HQ Services provided, and all information provided by JLEW HQ, whether in group sessions, private consultations or in any other form, in no way constitute, or act as a substitute for, the advice of a registered medical professional, nutritional advice, diagnosis or treatment. It is advised if necessary to seek the advice of your GP or other qualified healthcare provider with any questions you have regarding a medical condition, and before undertaking program. JLEW HQ and any related bodies corporate are not under any circumstances responsible for adverse effects resulting from your use of or reliance on any information, coaching or therapies provided.
5.2. You agree that neither JLEW HQ or any of its related bodies corporate is under no circumstances liable to you or any other person for any cost incurred by you, or damage suffered by you, as a result of any decisions, actions or omissions you make or do based on any of our services, coaching or guidance.
5.3. JLEW HQ does not guarantee any particular results or outcomes from any JLEW HQ Service.
5.4. To the maximum extent permitted by law, JLEW HQ excludes all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise relating in any way to our services and these terms and conditions. Without limiting the generality of the preceding sentence, JLEW HQ shall not be under any liability to you, in respect of any loss or damage (including consequential loss or damage) however caused which may be suffered or incurred by you other than as a direct result of our failure or omission to comply with our obligations under these terms and conditions.
5.5. Our maximum liability for any act, failure, omission, event or occurrence where our liability is not excluded shall be limited to any one or more of the following: (a) in relation to goods: (i) the replacement of the goods, or the supply of equivalent goods, or payment of the costs of replacing the goods or acquiring equivalent goods; or (ii) the repair of the goods or payment of the cost of having the goods repaired; and (b) in relation to services: (i) the supplying of the services again; or (ii) the payment of the cost of having the services supplied again, as in each case we may elect in our sole and absolute discretion.
- Confidentiality and privacy
6.1. JLEW HQ will keep all information shared and communicated by you before or during our workshops private and confidential unless: a) JLEW HQ obtains your prior and express written consent to disclosure of information for a specified purpose; or
- b) JLEW HQ is required by law to disclose such information.
6.2. JLEW HQ will keep all records and notes pertaining to any sessions attended by you in a secure location, to which only authorised personnel have access.
6.3. JLEW HQ cannot and is under no obligation to ensure that any other person attending a group session maintains confidentiality of information shared by you during a group session and JLEW HQ is under no circumstances liable to you in any way whatsoever for any sharing (howsoever it occurs) of your information by another group session attendee.
6.4. Any personal or sensitive data collected by us is handled appropriately, with proper regard to personal privacy. We will not release your details, including address, email address, or credit card details, to any other party, unless necessary in order to provide the relevant services to you or unless required by law.
- Intellectual Property
7.1. Any materials provided to you by JLEW HQ, an instructor or session leader in connection with a programme, whether before, during or after a session/programme, and whether in paper, visual or electronic recording form, via its website or in any other format or by any other means whatsoever, is and remains the intellectual property of JLEW HQ. You must not replicate, reproduce, or share any part of, or all, of JLEW HQ’s intellectual property without the prior express written consent of JLEW HQ.
7.2. JLEW HQ expressly reserves all copyright and trademark in all hardcopy and electronic documents, information, materials, and practices that may be accessed either via our website, social media present, or as the result of a session or workshop.
7.3. JLEW HQ reserves the right to take any action against any person, business or other entity engaging in either commercial or non-commercial use of our intellectual property or breaching any terms in this clause.
- Definitions and Interpretation
8.1. Definitions a) “Cancel” or “Cancellation” means a request for you not to attend your scheduled retreat, or to postpone your attendance (that is, to attend a future retreat at a date different to the one originally booked).
- b) “JLEW HQ”. “We”, “Our” or “Us” refers to JLew HQ Pty Ltd.
- c) “JLEW HQ Services” means the services offered by JLEW HQ including, but not limited to, coaching, ADHD education, workshops, webinars, online programmes and resources, individual and group sessions.
- d) “You” means a client or potential client accessing the JLEW HQ website and/or booking an JLEW HQ service, session or programme.
